Your safety is our top priority

See our travel guidance on COVID-19

Refund Policies and Timelines

If your travel plans have changed due to COVID-19, you can cancel your booking. Based on the refund rules attached to your fares, your refund will be generated. Most refunds for air travel are issued within twelve weeks. In some circumstances, refunds could take a sight longer duration, depends on the airline.

Refunds for trip car or hotel are also processed within the standard timeframe, 24 hours from the request for cancellation. Please note that all reimbursements will be made in the similar payment mode used while booking. Period - Refund claims should be made within 1 year of the cancellation date of your booking.

Check out our refund policies for other circumstances in details, if not impacted by COVID-19:


• Some bookings are redeemable. For such bookings, you may obtain either a full or partial refund if you cancel or change.

• Some bookings are non-reimbursable. For such bookings, you may be eligible to obtain a repayment if you cancel or change.

• If your booking is entitled to reimbursement, we generally refund within 24 hours.

• Once we initiate the process for refund, You receive your refund in : Minimum 7 Business Days or maximum two billing cycles for that credit to reflect on your bank statement.

• After we initiate your refund, we will email you a receipt for a refund with details concerning the total refund amount, when, and how you will get your reimbursement.

• You will be refunded in the similar payment mode and the currency you used while booking.

• Please check the restrictions and rules in your itinerary for repayment details before initiating a cancellation or change.

Room Options

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Child 1 Age:

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Child 3 Age:


Coronavirus (COVID19) support

Please be aware that local government measures and guidelines put in place by individual travel services providers – including hotels, transfer, car rental, theme parks, tours, events and other ancillaries – are leading to social distancing measures to protect travellers.

Therefore it is likely that hotel guests may find that some facilities – for example the swimming pool, gym area, or buffet halls – will understandably not be available; equally travellers with tickets for theme parks, tours and other activities might find some elements have been adapted or removed; and in the case of multi-day tours different restrictions could be imposed by different local authorities (nonetheless we will endeavor to provide the most accurate and up-to-date information).

We apologise for any inconvenience these unavoidable changes may cause.

Additionally please note that it is the responsibility of the traveller to choose the most appropriate rates – whether that be flexible or non-refundable – when booking hotels, transfers, car rentals, theme parks, tours, events and other ancillaries, according to their needs in view of current COVID-19 travel restrictions. Therefore for new bookings created as of or later than June 1st, cancellations will be processed according to the applicable terms & conditions of the booking.